An Integrated Civic Management System Enabling Crowdsourced Reporting and Transparent Governance

Abstract

Cities tend to experience some or the other civic problems such as potholes, garbage overflow, water leakage, and street light malfunctions. The current complaint system is often plagued with low response rates, a lack of transparency, and inefficient tracking systems, thereby leading to low citizen engagement. The aim of this project, is to bridge the current gap between the citizens and the government by providing a complaint registration and status tracking system in a user-friendly manner. The system utilizes a crowdsourcing approach to improve the response rates of civic issues in cities. The solution design comprises a two-module approach: a Citizen Module for complaint registration with GPS and photo submission, and a specialized Authority Module for handling complaints from the respective departments. The technology stack includes Flutter for cross-platform mobile app development, Node.js for the backend API, and MongoDB with geo-location support for data storage. Google Maps or Mapbox integration provides precise location tracking. The major outcomes of this solution include optimized complaint resolution, data-driven governance, and enhanced citizen engagement in smart city development. Future plans for development include the integration of AI-based complaint classification and IoT sensors to further optimize the complaint resolution process