Analysis of Interpersonal Skill Learning Outcomes in Business English Students Class

Abstract

The research examines the interpersonal competence of student communication in the Business English study program. Interpersonal competence refers to the ability of individuals to collaborate and communicate in groups, both verbally and nonverbally. People with effective interpersonal skills will be sensitive to the feelings and emotions of others around them. This ability is a way to measure the quality of interpersonal communication, which includes knowledge of the rules of nonverbal communication, such as physical contact and intimacy, knowledge of interaction by context, attention to the person to whom to communicate, and attention to the amount. This is evidenced by the test results data of Class A students of the Class of 2020. The average scores obtained in the listening skill aspect is 53.56, emotional intelligence aspect is 57.65, verbal communication is 45.47, communication in groups is 53.27, and the average score of students totals 53.11. There are eleven students who are at a level below average, this happens because of several factors. Then the average scores in Class B of the Class of 2020, in the aspect of listening skills is 53.35, emotional intelligence is 57.67, verbal communication is 47.47, and communication in the group is 53.28 while the total average number of results throughout is 53.44. There were 21 students who were in the below-average category out of a total of 43. Based on the data obtained, it shows that the scores obtained by Class A and B Year 2020 are not too significantly different. This happens because the students experience the same difficulties.