DineWise RMS: A QR Code-Based Restaurant Management System for Table Booking and Queue Management

Abstract

The restaurant industry faces challenges such as long waiting times, inefficient table management, and high operational costs due to manual processes. In this study, developed mobile and Windows-based a QR code-based restaurant management system which provides the facility to streamline table booking along with automated queue management and order processing, named “DineWise RMS”. By leveraging QR code technology, customers can scan codes to access digital menus, reserve tables, join virtual queues, and place orders directly from their smartphones. The system integrates with a central database to provide real-time updates on table availability, queue status, and order progress. This work highlights the potential of QR code technology to enhance operational efficiency and customer satisfaction in the dining sector.