Humanization in the AI Era: Why it Should be the Focus of EdTech 4.0?

Abstract

Artificial Intelligence (AI) is redefining education through EdTech 4.0, introducing adaptive platforms, intelligent tutoring systems, and data-driven personalization. While these innovations promise efficiency and scale, they risk sidelining the very essence of learning—human connection, empathy, and ethical engagement. This paper emphasizes that humanization must be the guiding principle of EdTech 4.0, ensuring technology serves as an enabler of meaningful relationships rather than a substitute for them. Drawing on global policy frameworks (UNESCO, OECD, SDG 4), critical pedagogy, and transformative learning theory, the study proposes a layered framework that embeds empathy, ethics, agency, and emotional intelligence into AI-driven education. Through thematic analysis of scholarly literature and real-world case studies, the paper demonstrates that human-centered design is not optional—it is essential for equity, inclusion, and learner well-being. The findings call for a paradigm shift from technology-centered innovation to human-centered transformation, creating learning ecosystems that are not only smart but profoundly human.